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Our terms


1.            Just Glass Recycling Limited Terms & Conditions 

1.1           These are the terms and conditions on which we supply our services to you.


1.2           Please read these terms carefully before you submit you confirm acceptance of the quotation provided by us. These terms tell you who we are, how we will provide services to you, how you and we may change or                   end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.


2.             Information about us and how to contact us


2.1           We are Just Glass established in England and Wales. Our company registered office is at 7 Spencer Road, Southsea, PO4 9RN.


2.2           You can contact us by our consumer service team by writing to us at or the address above.


2.3           If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provide to us.


2.4           When we use the words "writing" or "written" in these terms, this includes emails.

3.             Our contract with you


3.1           Your subscription will invoke a contract between you and us. You will have the right to cancel the subscription services within one month’s notice of your last collection date.


3.2           We will assign an account number to you with the confirmation email. It will help us if you can tell us the account number whenever you contact us about your subscription.


3.3           The recycling container provided by Just Glass will forever remain the property of Just Glass.


3.4           On cancellation of subscription, container must be returned to or made available for collection by Just Glass on your next collection day, upon notifying us of your wish to cancel. If your container isn't made available                  for us a charge of £10.00 will be charged to the payment method we hold on file to cover the cost of replacement. 

3.5           Theft, loss or damage (outside of standard wear and tear) of the recycling container will be chargeable at a rate of £10 per container and will be charged to your payment card we hold on file..

3.6           No items other than glass bottles and or jars are to be deposited within the recycling container. Any other items placed into your container is at your own risk and we cannot be held liable for the loss of any items.

3.7           Violation of clause 3.6 may result in non-collection of said container.


4.             Your rights to make changes


                 If you wish to make a change to the services, please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the services, their timing or                             anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.


5.             Our rights to make changes


5.1           We may change the services to reflect changes in relevant laws and regulatory requirements or to implement minor technical adjustments and improvements. These changes will not affect your use of the services.


5.2           In addition, we may make changes to these terms or the services, but if we do so we will notify you and you may then contact us to end the contract and receive a full refund before the changes take effect.


5.3           We hold the right to increase the subscription cost at any time based on rate of inflation. We will however provide 1 month’s notice should a price change be implemented.  


6.             Providing the services


6.1           We will supply the services to you from the date set out in the confirmation email OR a date agreed later. The estimated collection date for the services is subject to change in relation to adverse weather conditions.


6.2           If our performance of the services is affected by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.


6.3           If you have asked us to provide the services to you at your property and you do not allow us access to your property as arranged (and you do not have a good reason for this) we may charge you additional costs                        incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and clause 7.3 will apply.


6.4           We may need certain information from you so that we can provide the services to you. We will contact you to ask for this information. If you do not provide us with this information, within a reasonable time of us                          asking for it, or you provide us with incomplete or incorrect information, we may either end the contract (see clause 8.1) or make an additional charge of a reasonable sum to compensate us for any extra work that is                  required as a result. We will not be responsible for providing the services late or not providing any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for                  it.


6.5           We may have to suspend the services to:


                 (a)        deal with technical problems or make minor technical changes;


                 (b)        update the services to reflect changes in relevant laws and regulatory requirements;


                 (c)        make changes to the services as requested by you or notified by us to you (see clause 5).


6.6           We will contact you in advance to tell you we will be suspending the services, unless the problem is urgent or an emergency. If we have to suspend the services for longer than [1 months] you may contact us to end                   the contract if we suspend the services and we will refund [1 months] subscription you have paid in advance for services not provided to you.


6.7           If you do not pay us for the services when you are supposed to (see clause 10.4) and you still do not make payment within [7] days of us reminding you that payment is due, we may suspend supply of the services                        until you have paid us the outstanding amounts. We hold the right to charge your payment card manually if your payment fails or you don't have an active plan with us but have not given us notice of cancellation.


7.             Your rights to end the contract


7.1           You may contact us at any time to end the contract for the services, but in some circumstances we may charge you certain sums for doing so (see clause 3.5).


7.2           If you are ending the contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you [1 months] subscription for any services which have not been provided or have not been                   properly provided. The relevant reasons are:


               (a)        we have told you about an upcoming change to the services or these terms which you do not agree to (see clause 5.2);     

               (b)        we have told you about an error in the price or description of the services you have ordered and you do not wish to proceed;

               (c)        there is a risk the services may be significantly delayed because of events outside our control;

               (d)        you have a legal right to end the contract because of something we have done wrong.


7.3           If you are not ending the contract for one of the reasons set out in clause 7.2, the contract will end immediately but we may charge you reasonable compensation (see clause 3.5) for the net costs we will incur as a                      result of your ending the contract.


8.             Our rights to end the contract


8.1           We may end the contract at any time by writing to you if:


                (a)        you do not make any payment to us when it is due and you still do not make payment within [7] days of us reminding you that payment is due;

                (b)        you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services; or

                (c)        you do not, within a reasonable time, give us access to your property to enable us to provide the services to you.

                (d)        Any other reason we deem reasonable. We may end the contract with immediate effect at our discretion. You will receive notice in writing with an explanation as to why we have terminated your contract. We                                 will in this case retrieve and retain your recycling container at our earliest convenience and cancel your payments to us. 


8.2           If we end the contract in the situations set out in clause 8.1 we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract (see clause 3.5).


8.3           We may write to you to let you know that we are going to stop providing the services. We will let you know at least one working week in advance of our stopping the services and will refund any sums you have paid                   in advance for services which will not be provided.


9.             If there is a problem with the services


9.1           If you have any questions or complaints about the services, please contact us. You can contact us by telephone at [07545074537] or by writing to us at or 7 Spencer Road, Southsea, PO4 9RN.


10.          Price and payment


10.1         The price of the services will be the price set out on in force at the date of your subscription unless we have agreed another price in writing. We take all reasonable care to ensure that the prices of                              services advised to you are correct. However please see clause 10.3 for what happens if we discover an error in the price of the services you order.


10.2         It is always possible that, despite our best efforts, some of the services we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the correct price at your order                          date is less than our stated price at your order date, we will charge the lower amount. If the correct price at your order date is higher than the price stated, we will contact you for your instructions before we accept                    your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any                          sums you have paid and not perform the services.

10.3         If you sign up to our service during a promotion period and cancel before the end of the trial period you must return our container to us within 30 days. Failure to return our container will result in your being invoiced                    for £24.99 and the payment card you used to sign up will be automatically debited to cover the invoice charge. 

10.4         If you think an invoice is incorrect please contact us promptly to let us know.

11.          Our responsibility for loss or damage suffered by you


11.1         We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents                   or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services.


11.2         If we are providing services on your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or                               damage to your property that we discover while providing the services.


12.          How we may use your personal information


12.1         We will use the personal information you provide to us to:


               (a)        provide the services;

               (b)        process your payment for such services; and

               (c)        if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these communications at any time by contacting us.


12.2         We will only give your personal information to third parties where the law either requires or allows us to do so.


13.          Other important terms


13.1         We may transfer our rights and obligations under these terms to another organisation.


13.2         You may only transfer your rights or your obligations under these terms to another person with our written consent.


13.3         This contract is between you and us. No other person shall have any rights to enforce any of its terms.


13.4         Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.


13.5         If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract that will not mean that you do not                        have to do those things or prevent us taking steps against you at a later date.


13.6         These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts.

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